While I'm happy about your eventual outcome (they are replacing BOTH speakers to match, right?), I must say that personally I'd temper my enthusiasm with a re-read of everything PSB put you through. That wasn't customer service you experienced in the end, that was desperation. They should never have put you through that ordeal in the first place. This wasn't the case of one bad apple spoiling the whole bunch (to paraphrase the Jackson 5), you were finally fortunate enough to fine the ONE good apple that could make things happen. Let's be clear, it wasn't a miscommunication you had here, it was a f**k up of biblical proportions.

Paul Barton should be ashamed of himself.

Your fiasco is a perfect example of the adage: "Do something good for the customer, and they'll tell their friends. Do something bad, and they'll tell the whole world."

Amen, Iamcanadian, amen!