Buying PSB? Read This!

[IAmCanadian]

Mar 15: Got numerous calls from Purolator claims service this morning. They are sending out an investigator to determine who is responsible for the damage.
Sent email to PSB to document informing them of situation.
No reply from PSB @5:00pm.

Mar 17: Purolator has made an appointment to inspect the speaker and its’ packaging this Friday (March 19).
Still waiting to hear back from ‘The StereoMan’, an informed and expected delay.
No reply’s from PSB yet @5pm.

[markw]

Just funnin ya, friend. That truly sux.

I would have expected a bit better handling of the situation, particularly since you're local to them. Heaven forbid someone in the states had to go through this.

[IAmCanadian]

Actually, that was quite funny. I needed that

[mtrycraft]

Actually, that was quite funny. I needed that

So now we have a cliffhanger here?

Not a good story for sure. Glad you kept such records. You should email this to Paul Barton. He needs to know so he can take appropriate action. Make sure you fill in all the names and specific complaints about each of those persons lack of common courtesy.

Certainly want to praise the dealer who is helping.

[markw]

Inquiring minds want to know. That, plus we like happy endings.

[IAmCanadian]

Mar 19: Purolator conducted their inspection of the packaging today and found that the damage must have occurred before packing.
‘The StereoMan’ has arranged for our speaker to be shipped back to PSB under their banner. I will deliver the speaker to them today or tomorrow so that they can send it. It will cost me $72 dollars and change to have them take over our service issue, but that amount will be credited to any future purchase we make at their store.
No reply from PSB as of yet, which is understandable considering that they are dealing with ‘The StereoMan’ now instead of directly with us, but we kinda expected some kind of apology or acknowledgment of the terrible service we experienced. I am thinking of sending a copy of this journal to Paul Barton along with the speaker to see if that works, lol maybe even the address of this thread.

Tune in next week for another exciting episode of ‘My Dog Ate My Homework and the Cheque is in the Mail’.

[bhd812]

I was going to look at psb 6t's to..well damm

[markw]

Mar 19: Purolator conducted their inspection of the packaging today and found that the damage must have occurred before packing.
‘The StereoMan’ has arranged for our speaker to be shipped back to PSB under their banner. I will deliver the speaker to them today or tomorrow so that they can send it. It will cost me $72 dollars and change to have them take over our service issue, but that amount will be credited to any future purchase we make at their store.
No reply from PSB as of yet, which is understandable considering that they are dealing with ‘The StereoMan’ now instead of directly with us, but we kinda expected some kind of apology or acknowledgment of the terrible service we experienced. I am thinking of sending a copy of this journal to Paul Barton along with the speaker to see if that works, lol maybe even the address of this thread.

Tune in next week for another exciting episode of ‘My Dog Ate My Homework and the Cheque is in the Mail’.

Actually, afteral this grief I'm surpried that PSB didn't simply replace the speaker. Look at al the bad publicity it would have avoided.

After all, what could a replacment cost them financially?

What did NOT replacing them cost them prestige wise?