What a sad tale. At least there are some companies that have steller service. Thiel audio is one such manufacturer. I wanted to upgrade the coaxial drivers on my CS 2.3 speakers when Thiel revised the unit. The price was reasonable so I went for it. I was asked if my woofers were the original units and I said "yes". Well, they sent new upgraded woofers as well. At no additional charge! I later mentioned that the speaker grills did not stay very tight at the bottom and wanted to know how to fix this. I told them I did not just want them to send me new grills having felt a little bad that they sent me free woofers. They insisted on sending new ones. To top it all off, these were purchased used! However, it was from a Thiel dealer and the warranty is transferrable if bought this way. But still! This is my 3rd pair of Thiels over the years and I have always had amazing service from them. I never had a failure but have needed minor parts and the odd question answered. I know they are more expensive than PSB but some things are worth paying for. Good luck with your struggle. PSB owes you big time.

Tim McTeague