Recently I purhased two PSB C-9 center speakers for my system from this PSB authorize deler in Honolulu. One of the C-9 speaker was brand new still in a unpoened box, the other C-9 center speaker was a returned product because of a blown speaker. Well, heres my story the dealer agreed too replace two of the six in a half speakers and the crossover with no charge and it took only two weeks in this whole process.Smiles all the time especially when I got two of PSB C-9 a faction of the retail price. $200.00 each for a C-9 center speaker with a five year warranty you just can't beat. I guess you went too a non-authrize dealer for the PSB speakers. I made no phone calls just talk to the authrize dealer straight and let them take care of the paper work.