However, this will not deter me from purchasing future PSB products. So far, this is the only complaint I've heard of poor PSB service except those purchasing PSB from non-authorized dealers.

I'm speculating that PSB has probably more than one company service rep and this one person that handled The "Canadian" may be an incompetent, uncaring ???hole. And one person doesn't make a company.

Hey, this person may be in fact a factory plant from eithe B&W or Paradigm bent on destroying PSB J/k

Seriously, any company including B&W and Paradigm are not impervious to hick-ups like that and to draw conclusions that PSB is dreck (This translated from German means dirt) from this one episode is unreal, unfounded, and unsubstantiated BS in my opinion.