March 30:
First, I would like to thank everyone for allowing me to vent all of my frustrations. Your comments were helpful in allowing me to resolve the situation. Thank you all very much.
I have been in contact with J.Earl again, and we have worked out a deal that is just amazing. We WILL be getting the Silveri speakers and PSB will be taking a loss to give them to us.
He told us that PSB just wanted to make us happy no matter the cost, and that yesterday’s offer was not an ultimatum, but just an idea/starting point for negotiations. He had never been filled in fully on our situation until today, and he was ready to do what ever it took to make us happy, which he did. We couldn’t be happier about the way it turned out. After he told us what he was willing to do, he went right to his superiors and got it approved for us right away. He even told us that we don’t even have to make any of the arrangements, as they will all be taken care of, and that we will be getting the new speakers faster than we thought possible.
This is the kind of service we had been told to expect when we purchased our PSB’s in the first place. J.E. was in contact with us for LESS THAN 24 hours and it is done, and we are ecstatic. He has restored our faith that PSB, as a company, holds its customers’ satisfaction as a top priority. Although the service we received before J.Earl was not exceptional, Earl’s solution to our problem was, and so much so that we would be more than willing to do business with PSB again.