Mar 25:
Took speaker into ‘The StereoMan’ today and talked to the service manager. He told me that he had been called so much by Paul Barton and C. (near the end of the first journal she is mentioned) regarding my speaker and that he had better be getting a Christmas card from them now. He said that Mr. Barton is very concerned about our experience, and has arranged everything so that a new cabinet is waiting in Pickering Ontario (their main office/repair depot) for our speaker to arrive. Now this service manager has never given me any reason not to trust him, but I have been put on guard from my previous experience and I will wait to see what happens. I typed up a five-page letter that I was going to mail out to Mr. Barton yesterday; it included the above journal plus some added detail. The point of it was to completely inform Mr. Barton of our experience (my wife and I) and point out that we were made to feel like we were inconveniencing them somehow. Anyway, I didn’t send the letter after the talk with the service manager, but have decided to sit on it for a bit more and see what happens now.