Buying PSB? Read This!

[IAmCanadian]

March 29:
I don’t know how to report what has happened as I am at a loss for words. I have to warn you that I am very upset right now, and that may colour what I am about to right. We were called today by J.Earl, who is the PSB regional manager for Ontario, and he informed my wife and me that they cannot repair our speaker as they went out of production 6-8 months ago. This raises a few very important questions... WHY TELL us to send it back in the first place? Why TELL the service manager at “The StereoMan” to send it back to Pickering Mr. Barton if you know you can’t repair it? WHY tell us that this will all be over quickly to make us happy considering our previous customer service? WHY has no one ever told us this and many other pertinent facts about our situation? Earl informed us that we had one of two choices: Fork out ONE THOUSAND MORE dollars for a Stratus Silver or take a replacement from their lower line of Image series ON PAR! We didn’t know what to say and so we told him we would have to think about this.
We immediately called the service manager at the PSB dealer that was handling the repair and he was like “Who said WHAT?”. We had to tell him numerous times as he was as surprised as we were. He said the Image series option wouldn’t do us justice as we have a Stratus c5i center that we JUST purchased. Besides that, my wife and I turned down the Image series in favour of the Stratus because we liked it MORE, and were willing to spend MORE for the difference, now were being asked to settle for less or spend A THOUSAND DOLLARS MORE?!?!?
I am out of my mind and I don’t know what to do. What should I do? Anyone, I value your opinions, what should I do next? I can’t believe this nightmare is just getting worse. I don’t know what to do. Please help.