Buying PSB? Read This!

[markw]

Well, in my simple mind, being they are the manufacturer and they admit it's a manufacturing defect, they should make it right. You guys have small claims court up there?

I wonder if the boys at Audioholics got anywhere with their helping you. Did you ever get in contact with Paul himself?

[IAmCanadian]

The last we heard form Mr. Barton himself was when our speaker was in the first time and he called us back in the morning to tell us he would have someone from PSB call us back (no one did btw).
Also, we were told that he was in contact frequently with the service manager at 'The StereoMan' during the six days we had the speaker back from the first repair as that dealer was handling our second return. The service manager told us that Mr. Barton was a hands on kinda guy and that he was on top of this one as he was very interested in having it resolved quickly. The service manager told us he was told they had a cabinet that was all ready to go as soon as our speaker arrived in Pickering. All of this came as a complete shock to the service manager when we told him. This dealer has never given me any reason to doubt him, nor do I feel he has the motive to lie. On the contrary, all the service and treatment we have received from him and his staff has been exceptional and trustworthy.