Buying PSB? Read This!

[IAmCanadian]

He is giving us 100% value of our Stratus Bronze speakers when we bought them. They were 12.5 months old when we sent them in for repair the first time. We have seen them 6 days since. The stratus Silver price is 2400.

[IAmCanadian]

We will have to add the extra tax as well, another 15%.

[IAmCanadian]

They came with a 5 year warranty from the PSB authorized dealer we bought them off of. The veneer peeling was a problem that must have occurred during the drying process, and was a manufacturer’s defect. The second time it was shipped to us damaged from them. Why warranty something for five years if that’s NOT THE PLAN???

[markw]

Is there any weasel wording in it that might allow them to pull this off legally since your model is out of production? If not, I would assume they have to either make it good or replace them.

And, if they CAN pull this off by claiming the model no longer exists, this would put a big question mark on their willingness to stand by their products in general. Heck, most companies change their products almost yearly.

If I were them, I would be calling every distributor and/or dealer trying to locate at least one NOS item to replace your bad one.

I, for one, would look long and hard before dropping big bucks into this companies products if this the type of factory support I would get. There are many other good speakers out there.

[IAmCanadian]

The 5 year warranty covers the whole speaker we were told when we bought it. "If it breaks within 5 years, bring it back" they said. PSB were also the ones that told us about the problem during the 'curing' stage, thus the manufac. defect comment.

[markw]

Well, in my simple mind, being they are the manufacturer and they admit it's a manufacturing defect, they should make it right. You guys have small claims court up there?

I wonder if the boys at Audioholics got anywhere with their helping you. Did you ever get in contact with Paul himself?

[IAmCanadian]

The last we heard form Mr. Barton himself was when our speaker was in the first time and he called us back in the morning to tell us he would have someone from PSB call us back (no one did btw).
Also, we were told that he was in contact frequently with the service manager at 'The StereoMan' during the six days we had the speaker back from the first repair as that dealer was handling our second return. The service manager told us that Mr. Barton was a hands on kinda guy and that he was on top of this one as he was very interested in having it resolved quickly. The service manager told us he was told they had a cabinet that was all ready to go as soon as our speaker arrived in Pickering. All of this came as a complete shock to the service manager when we told him. This dealer has never given me any reason to doubt him, nor do I feel he has the motive to lie. On the contrary, all the service and treatment we have received from him and his staff has been exceptional and trustworthy.

[thepogue]

i'd call him back and tell him after thinking 'bout it that's a bad deal all the way 'round so you want one of two things

if they want to replace them but they dont make that model any more i want the next step UP not across or down....it's PBS bad so you should be gaining not losing ground!

if he says no-go then i'd say then give me 100% of my money back because they cant live up to their warranty and the product is not good quality.

if he still gives you grief then i'd ask to speak to his boss and start again.

once i got to the next level I'd do the above and add the following...

I'd also add that your returning the center channel you just bought and that you'll never again buy any products from them...i'd also mention that you spend lots of time on BB's and will tell this tale for years to come when ANYONE about your products i'll re-tell whats happened here...I'd also add that i will be filing a complaint w/the Better Buss. Bureau.....i'd tell them I'm going to call the local TV station and newspaper and find out if they have any consumer protection shows (locally we have channel 10....it's called 10 on YOUR side and they LOVE to hassle big companies)... I'd also put loads of pressure on the local dealer (like saying I'll not buy ANYTHING here if this dont get fixed) in this way they will help put pressure on the company....i'd also tell them your writing a letter to all the hi-fi rags to tell them this nightmare!!...also I'm not sure but here in the states we can contact the local attorney general's officeto report fraud (as in the 5 year warranty) but lets face it NOT ONE of the above will make it all right...it's the realization that YOUR NOT GOING AWAY!!...YOU'LL BE A SUPER THORN IN THIER SIDE......and all they need to do to make it right is give you whats RIGHTFULLY YOURS!!..(goods or cash)...also ask the big wig if YOU can contact dealers yourself and find a new set of speakers (the ones they don't make!)...if he's really on the "up and up" why would it matter?...just another way to make his head spin... also tell him you'd take a dealer demo (the NEXT step up!!) in trade...alos mention your fully aware that the mark-up is so great you could give your flagship model (demo) and not lose a cent

if you kick and scream enough (and of course wait...sorry to say) i think at the very least you should get your cash back...

make sure you let them know that you'll not stop till you get your money back...tell them it's the principle and even if it cost more you'll not stop trying......and just be civil and keep hammering home "It's NOT MY FAULT YOUR SPEAKERS FELL APART"......now get out there...

if you need more steam email me and i'll give you me phone number and i'll have you camped out on thier doorstep before the weekend hits!!! let me know whats what..

thepogue@yahoo.com

[IAmCanadian]

Damn Straight I Will!

[IAmCanadian]

Aiieeee!!!!!