Quote Originally Posted by RGA
I agree with you. Companies like this simply don't GET IT. They piddle around and around fixing things...even though all those emplyees did absolutely nothing but run around PSB offices looking for speakers and yacking and doing zilcho - they manage to piss off someone who bought there speaker and probably will never buy another from them.

PSB could have saved thousands of dollars in wwasted workforce time, maybe had you as a second customer 5-10 years down the road, not lost possible sales by having you post this thread - and ALL they had to do was take the speaker check the cabinet and send you a completely new replacement. It costs them little.

But PSB and Energy have been taking a hit on word of mouth repairs lately. There's a guy on AA who recently posted a horror story himself with Energy Veritas. $4000.00Cdn speakers. They replaced a tweeter with soemthing that had some problem again. Heck they sent these drecks to Hi-fi Choice for review.

When I see this I assume the company is in trouble.

Geez, all I see on here is inneuendo and assumptions. If this post is indeed an accurate account, then it's a comedy of errors and they've indeed dropped the ball, but let's not jump overboard and use this as an excuse to start impugning PSB, Energy, all their employees, and their management based on a single incident. Your assertion that PSB could have saved "thousands of dollars in wwasted workforce time" presumes that you know what their billable rates are and how much labor it takes to address a customer service inquiry like this. What's your source of info on this or are you just exaggerating and being rhetorical?

And when you say that Energy and PSB have been taking a hit for repairs lately, what's your source of info here, aside from a couple internet board posts? It's pretty obvious that you don't like the Energy Veritas (calling them "drecks" is an oh so impartial description and BTW, who the F cares if they get sent to Hi-Fi Choice or any other magazine or whether you think they're "drecks"? This is a thread about build quality and customer service, right?), and you read one complaint about a defective unit on another board, and suddenly they're a company in trouble?! How the hell do you make that leap of (il)logic? Friends of mine who've worked in stores that moved hundreds of Energy speakers never noted any significant build quality or design problems.

I had a problem with Adire when I placed my subwoofer order and they had it sent to the wrong address. It took them several days to return my e-mail and phone calls, and I wasn't a happy camper. But, they eventually resolved it after a couple of weeks. However, even though I was lukewarm on how long it took them to resolve my ordering issue, it would be a huge illogical leap to then assume that they are a company in trouble just because of my own experience.