Buying PSB? Read This!

[IAmCanadian]

Mar 19: Purolator conducted their inspection of the packaging today and found that the damage must have occurred before packing.
‘The StereoMan’ has arranged for our speaker to be shipped back to PSB under their banner. I will deliver the speaker to them today or tomorrow so that they can send it. It will cost me $72 dollars and change to have them take over our service issue, but that amount will be credited to any future purchase we make at their store.
No reply from PSB as of yet, which is understandable considering that they are dealing with ‘The StereoMan’ now instead of directly with us, but we kinda expected some kind of apology or acknowledgment of the terrible service we experienced. I am thinking of sending a copy of this journal to Paul Barton along with the speaker to see if that works, lol maybe even the address of this thread.

Tune in next week for another exciting episode of ‘My Dog Ate My Homework and the Cheque is in the Mail’.

[bhd812]

I was going to look at psb 6t's to..well damm

[markw]

Mar 19: Purolator conducted their inspection of the packaging today and found that the damage must have occurred before packing.
‘The StereoMan’ has arranged for our speaker to be shipped back to PSB under their banner. I will deliver the speaker to them today or tomorrow so that they can send it. It will cost me $72 dollars and change to have them take over our service issue, but that amount will be credited to any future purchase we make at their store.
No reply from PSB as of yet, which is understandable considering that they are dealing with ‘The StereoMan’ now instead of directly with us, but we kinda expected some kind of apology or acknowledgment of the terrible service we experienced. I am thinking of sending a copy of this journal to Paul Barton along with the speaker to see if that works, lol maybe even the address of this thread.

Tune in next week for another exciting episode of ‘My Dog Ate My Homework and the Cheque is in the Mail’.

Actually, afteral this grief I'm surpried that PSB didn't simply replace the speaker. Look at al the bad publicity it would have avoided.

After all, what could a replacment cost them financially?

What did NOT replacing them cost them prestige wise?

[RGA]

Actually, afteral this grief I'm surpried that PSB didn't simply replace the speaker. Look at al the bad publicity it would have avoided.

After all, what could a replacment cost them financially?

What did NOT replacing them cost them prestige wise?

I agree with you. Companies like this simply don't GET IT. They piddle around and around fixing things...even though all those emplyees did absolutely nothing but run around PSB offices looking for speakers and yacking and doing zilcho - they manage to piss off someone who bought there speaker and probably will never buy another from them.

PSB could have saved thousands of dollars in wwasted workforce time, maybe had you as a second customer 5-10 years down the road, not lost possible sales by having you post this thread - and ALL they had to do was take the speaker check the cabinet and send you a completely new replacement. It costs them little.

But PSB and Energy have been taking a hit on word of mouth repairs lately. There's a guy on AA who recently posted a horror story himself with Energy Veritas. $4000.00Cdn speakers. They replaced a tweeter with soemthing that had some problem again. Heck they sent these drecks to Hi-fi Choice for review.

When I see this I assume the company is in trouble.

[bhd812]

I am going to look into the 6t's still. there price is something that has me looking, either know I read this story i still will give them a fare chance against other speakers i have on my list. but if they do make my final 5 choices and after I have autioned the 5 in my house personally. this thread will be on my mind and will have a big advance against them. it also depends on what the other brand of speakers are to .

keep replying your findings

[RGA]

I am going to look into the 6t's still. there price is something that has me looking, either know I read this story i still will give them a fare chance against other speakers i have on my list. but if they do make my final 5 choices and after I have autioned the 5 in my house personally. this thread will be on my mind and will have a big advance against them. it also depends on what the other brand of speakers are to .

keep replying your findings

No offense to you or the original poster but I would be VERY surprised if you could not find a better sounding speaker in this geenral price range.

I have only heard three of their speakers but the Stratus Gold --frnakly I'm not convinced it is even a good speaker...it certainly isn't for the money they charge.


The Alpha B was good for the money though probably would have made my top 5 for the price - but there were three very good ones ahead of it when I was looking in that range.

PSB doesn't help themselves selling in the Sony store either IMO.

[bhd812]

what other speakers were you looking at and what did you finally buy if i may ask?

[Haoleb]

Next time, buy Axioms

If that happened, they would probbly send you out a NEW speaker before you even sent the old one back. for free. all within less than a week. I was gonna buy the 6T before i found out about axiom m80's. glad i didnt!

[mtrycraft]

I am going to look into the 6t's still. there price is something that has me looking, either know I read this story i still will give them a fare chance against other speakers i have on my list. but if they do make my final 5 choices and after I have autioned the 5 in my house personally. this thread will be on my mind and will have a big advance against them. it also depends on what the other brand of speakers are to .

keep replying your findings

The speakers are excellent. This gaf of a tragedy may be isolated. Let's hope.

[bmw-k]

I have auditioned the PSB Stratus Gold i's - with the exception of their physical size, they were excellent speakers with an increadible smoothness throughout their range.

I have a set of PSB Stratus Silver i's and found them to be the best value (for my ears) at the pricepoint. A little smaller than the Golds, wonderfully musical, very powerful bass. I found them to be more than a match for any Monitor Audio speaker, and at least on par (better imo) than Paradigms.

[Woochifer]

I agree with you. Companies like this simply don't GET IT. They piddle around and around fixing things...even though all those emplyees did absolutely nothing but run around PSB offices looking for speakers and yacking and doing zilcho - they manage to piss off someone who bought there speaker and probably will never buy another from them.

PSB could have saved thousands of dollars in wwasted workforce time, maybe had you as a second customer 5-10 years down the road, not lost possible sales by having you post this thread - and ALL they had to do was take the speaker check the cabinet and send you a completely new replacement. It costs them little.

But PSB and Energy have been taking a hit on word of mouth repairs lately. There's a guy on AA who recently posted a horror story himself with Energy Veritas. $4000.00Cdn speakers. They replaced a tweeter with soemthing that had some problem again. Heck they sent these drecks to Hi-fi Choice for review.

When I see this I assume the company is in trouble.

Geez, all I see on here is inneuendo and assumptions. If this post is indeed an accurate account, then it's a comedy of errors and they've indeed dropped the ball, but let's not jump overboard and use this as an excuse to start impugning PSB, Energy, all their employees, and their management based on a single incident. Your assertion that PSB could have saved "thousands of dollars in wwasted workforce time" presumes that you know what their billable rates are and how much labor it takes to address a customer service inquiry like this. What's your source of info on this or are you just exaggerating and being rhetorical?

And when you say that Energy and PSB have been taking a hit for repairs lately, what's your source of info here, aside from a couple internet board posts? It's pretty obvious that you don't like the Energy Veritas (calling them "drecks" is an oh so impartial description and BTW, who the F cares if they get sent to Hi-Fi Choice or any other magazine or whether you think they're "drecks"? This is a thread about build quality and customer service, right?), and you read one complaint about a defective unit on another board, and suddenly they're a company in trouble?! How the hell do you make that leap of (il)logic? Friends of mine who've worked in stores that moved hundreds of Energy speakers never noted any significant build quality or design problems.

I had a problem with Adire when I placed my subwoofer order and they had it sent to the wrong address. It took them several days to return my e-mail and phone calls, and I wasn't a happy camper. But, they eventually resolved it after a couple of weeks. However, even though I was lukewarm on how long it took them to resolve my ordering issue, it would be a huge illogical leap to then assume that they are a company in trouble just because of my own experience.