JSE nails it with his assesment. You are probably not gonna win this one Brian. If you had dealt with it from day 1. Im sure Paradigm would have been more than willing to do something. But you waited a YEAR. Thats a LONG time to wait to report something. Heaven only knows what could have happend in that time frame. Im sure your an honest guy but you waited a year and thats the problem here.

Even them not accepting the upgrade path you offered is not that irrational since they would probably have lost money.

I think Paradigm has done nothing wrong in this situation.

Sorry.