Future of Circuitcity.

[bobsticks]

I am on a personal boycott of CC for customer service reasons...and I'm not "that guy".

[filecat13]

There's no compelling reason to go into Circuit City. The last few times I went--over a year ago--I walked around a bit and couldn't find a single thing that interested me. It used to be I could at least find something on sale that I might be half interested in, but not any more. Overpriced, limited-selection, boring merchandise sold by ignorant, unprofessional salespeople is not attractive to me. Plus, I got really tired of the three or four person knots of unkempt employees too busy talking about "OH MY GAWD...!! pointless juvenile experiences to bother to help me when I actually wanted help.

While I'm no more in love with Best Buy than CC, usually I can actually kill some time there looking at some CDs or DVDs, or maybe checking out a refrigerator or something. I have a Best Buy gift card that an employee gave me two Xmases ago that I still haven't used, so it's not like Best Buy is filling me with desire, but at least I don't get the feeling that I HAVE TO GET OUT, which is how I feel after five or six minutes in Circuit City.

[JSE]

Circuit City sucks. The layout sucks, the service sucks, their service sucks, and oh did I mentioned their service sucks, etc.

It's such a hassle to buy anything there. You have to track someone down and make them take money from you and then you have to go harrass another person to actually go get your purchase from the back. At least with best buy, you find an item, you pick it up and take it to one of many checkout counters. And get this, there is actually someone at the counter waiting to take your money! I know, revolutionary.

Besy Buys are cleaner, better stocked generallly easier to pruchase from. I always feel dirty going into a CC. They just seem like an 80's throwback and the grey and burgundy walls just scream excitement!

The bottom line is I can almost always find what I need at Best Buy. It's about a 50/50 chance at CC.

RIP CC.

[jamison]

Circuit City does suck... Best Buy is better but not by much.
after researching HDTV's I decided to go to Best Buy to purchase a Sony bravia XBR4 Tv and an 80 GB PS3 with motorstorm. First off the salesperson didnt even seem interested that I was forking out nearly 4 grand of my hard earned dough for this stuff. then they couldnt find the tv in stock... 20 min goes by and no one has an answer... I go to leave the security guy at the door asks me if i found what i was looking for... I said im looking for decent service and your company sucks at it.
so i go to circuit city across the street. in contrast to best buys parking lot circuit citys parking lot is empty.
I find the same TV and the 80GB ps3 for pretty much the same price give or take. same thing as other posters 3 or 4 people sitting around in a huddle talking about the football game and not waiting on me. 20 min later I asked for the manager... I ask him why his employees were more concerned about a football game than my spending 4 grand. he says ill take care of it... 15 min later im still sitting there with no one helping me.. I go home all peed off. ended up i bought them both on amazon.com and saved nearly $200.00 I had both items in less than a week and free shipping to boot. that was the first time ive been in a circuit city in a year... ive been in best buy probably ten times in the last year and never bought anything due to bad service.. never again.

[JSE]

Circuit City does suck... Best Buy is better but not by much.
after researching HDTV's I decided to go to Best Buy to purchase a Sony bravia XBR4 Tv and an 80 GB PS3 with motorstorm. First off the salesperson didnt even seem interested that I was forking out nearly 4 grand of my hard earned dough for this stuff. then they couldnt find the tv in stock... 20 min goes by and no one has an answer... I go to leave the security guy at the door asks me if i found what i was looking for... I said im looking for decent service and your company sucks at it.
so i go to circuit city across the street. in contrast to best buys parking lot circuit citys parking lot is empty.
I find the same TV and the 80GB ps3 for pretty much the same price give or take. same thing as other posters 3 or 4 people sitting around in a huddle talking about the football game and not waiting on me. 20 min later I asked for the manager... I ask him why his employees were more concerned about a football game than my spending 4 grand. he says ill take care of it... 15 min later im still sitting there with no one helping me.. I go home all peed off. ended up i bought them both on amazon.com and saved nearly $200.00 I had both items in less than a week and free shipping to boot. that was the first time ive been in a circuit city in a year... ive been in best buy probably ten times in the last year and never bought anything due to bad service.. never again.

I tried buying my Samsung 52" LCD at Circuit City and ended up buying through Amazon. Same story as yours, saved several hundred dollars and had it in my house in less than a week.