Quote Originally Posted by Mash
While we all know that we can save a few bucks buying our next big screen TV online, we also know that it is sometimes easier to run out and just buy one in a local store as opposed to ordering online and waiting on shipping, and hoping that nothing happens during shipment to our homes. Best Buy could capitalize on this, but the main problem goes back to the fact that their stores are just too big and poorly laid out.
Another problem might be that they just got too much overhead with sale persons.

As it was mentioned, poeple already do their own product research on line and pretty much know what they want. They don't need a sale persons (at least in most cases) to point them to the right product or explain the product. Maybe they should rethink Geeksquad also.

Also reducing inventory just to electronics (instead of appliances) is a good approach too.