Most hated cable company

[Smokey]

The American Customer Satisfaction Index (ACSI), put out quarterly by the University of Michigan’s Ross School of Business, is "considered the most comprehensive customer satisfaction survey in the United States."

This quarter the closely watched and widely cited survey has determined that Time Warner and Comcast are the most terrible of all.

Time Warner was at the bottom of the barrel with a score of 56/100. This is actually the lowest score of all time. Comcast received a 57/100. Verizon received a 71, and AT&T a 65.

The ACSI also broke down exactly Time Warner and Comcast are doing wrong:

High prices, poor reliability, and declining customer service are to blame for low customer satisfaction with pay TV services. The cost of subscription TV has been rising 6% per year on average—four times the rate of inflation. The rise of streaming video from companies like Netflix and Amazon, combined with pay TV’s deteriorating service quality and higher prices, has led to the first-ever net loss of television service subscribers for a full year in 2013.