Z9 - yamaha, Worst support i've ever had!

[Krazykaj]

yamaha has got a fairly good reputation down here as well, that's why i'm hoping for other's sake that this is a rare case.

[nick4433]

Krazykaj, while I understand that you got a good package deal price on the Yammy I am sure you can still isolate the price on the Yammy and get that much money back or get a store credit and buy something else or for that price, get into seperates. I am only saying this because no receiver is worth that much trouble. I would have given up on the receiver after two tries, let alone three and still counting.

[piece-it pete]

Krazykaj,

The letter is very good. The key to these kinds of things is tenacity, don't give up, keep asking for the next boss. And losing your temper vs getting mad is usually not a great idea.

Although I must admit getting your money back and moving on isn't a bad idea.

Good Luck!

Pete

[Krazykaj]

Although I must admit getting your money back and moving on isn't a bad idea.


Pete

sadly, it sure looks like i'll have to do that if this doesn't fix up soon

[Krazykaj]

if you are still interested in the way my 'issue' with yamaha is going i posted at AVS forums and hometheaterforums.com with the reply i got.

AVS
Home theater forums

please let me know of any comments, suggestions or rebukes
they're most welcome

thanks

[Krazykaj]

two new 'developments' have come about,

first

(quoted from Yamaha's previouse response . . . )
We received Mr >>>>'s returned RX-Z9 unit back to our service centre. They performed basic testing (which they do to all returned stock) to verify it is working, and it was. Then we arranged to have it shipped to our head office for further testing. We believe the RX-Z9 was in the same condition as it was in Mr >>>>'shome.

Mr >>>>>'s returned RX-Z9 performed perfectly normally, both on the LPX-500 and the PDM-1. There was no distortion visible across the top of the test pattern at all. No unusual shimmering was evident.

Please advise Mr >>>>> that we have been constantly trying to solve his problem since we have been aware of it. He seems to think we have indifference to his problem, which is of course not true. There has been up to five Yamaha Australia staff working on this situation. The complexity of the product and the problem - combined with our inability to replicate the problem - has meant there has been nothing further we could tell Mr >>>>>> about this until now.


we just found out that the thrid unit which died, never left the store and Yamaha have not tested it or received it, and has still not left the store, and the second unit is still in our home!. could someone please explain to me which Z9 they say they tested (especially which one of OUR units they tested!!!). i cannot be the first one as they, Yamaha, said it was a dud, and that's how this whole thing got started.
this new bit of info was quite some shock to us as it means this letter is . . . . well i'll let you be the judge of that.


and secondly, we today, took DVD's and went to test another Z9 in a completely different (highly regarded) store. They there had the Z9 set up COMPLETELY with Yamaha equipment, DVD and projector.
The problem was there, and in some cases worse than we were experiancing it ourselves at home!!!!

the manager even saw the problem himself, and it took us a whole of 15min to show him our run of tests, let's hope he goes to Yamaha about this as well.


anyway, said i'd keep you posted, this post may then interest you, please give me you feedback, as i think you'll have to admit, it ain't looking good.

cheers

[piece-it pete]

Krazykaj,

Sounds like the big runaround to me, keep hammering them, don't let up!

Have you contacted the US headquarters direct, clue them in to these threads? They might not like it much (they SHOULDN'T like it at all), it might help. Heck contact ALL the regional headquarters, these rooms are international, and are making Yamaha look like a bunch of jackasses.

You know, the other posters recommending seperates are on to something good, IMO. For that kind of money you could snag a decent preamp, and have a stack of amps, maybe from a place that actually cares.

Good luck, stay the course!!

Pete