thankyou for the quick replies,

we've manage to deal with people pretty high up in Yamaha (thanks to the great help of the store i bought it at, they're as fusrtated a i am) and that i why we are now using the internet and other sources to get soemthing done, because what we were doing before didn't seem to work very well.

and as to the Denon 2200's proecessing, i may be wrong here, but i was told that the DCDi was slightly better (that's why we got it partially), so what we do is turn the 2200 processing off and use the Z9, if it worked. But in either case the Z9 can actually completely pass the 2200 video signal through without processing it at all which is what we do at the moment, if fact the Z9 can only process interlaced signal, it automatically turns its processing off and switches to "pass through" if anything else is put in (eg. the 2200s already deinterlaced signal). but the z9 can't even match the 2200 at the moment and that's what were trying to fix, we're desperatly trying to a FULLY working unit.


and as to recalibrating my moniter and double checking my equipment, believe me, over three months i've tried so many things, i know the Z9's options nearly backwards now. I also took it to the store and with the help of the great Staff and equipment there saw that the problem was in the Z9, not our equipment (the third unit didn't even make it to our home! as we saw it was already bad).
And yes, the units are slightly different down here down under, so's the corperate part of it. but that doesn't seem to matter as they still arn't doing anything to fix it, that is why i'm now appealing to others such as yourself and Yamaha in general for any suggestions on what i might do. maybe if i show my fustration on a wider scale Yamaha might take the hint and do something. But as they are now, they should NOT be doing what they are doing. I agree with you as well that Yamaha has (or should i say had) very good support, i have owned numerous equipment from them, that i why i find all this completely unacceptable.

but again, thankyou for the response, i'll let you know of Any updates, and the more help i could get the better, and would be most appreciated.

KJ