is that a cheaply made product may make them money in the shortterm but a iffy product combined with poor customer service will truly kill them in the long run. I don't want to recount my horror story with my first DVD player but in a way I feel I must. I got into HT about 6 years ago. My frist DVD was Pioneer unit. It was defective from day one and I had to sic the California Better Business Bureau on Pioneer to get any kind of satisfaction from them. I ended up getting a full refund minus 3 rounds of shipping. They made money on me in the short run but have lost money on me ever since...

I've put together some 5 systems for friends and co-workers in the past 4 years or so. Do you think I ever recommended or purchased a Pioneer product for any of those systems? NOT!!!! Do you think I take every opportunity to warn people how cheap, shoddy and criminal a company they are? YES!!!! In screwing me over the way they did, Pioneer not only lost thousands in potential sales, but also have made an implacable enemy who will spit at them from his grave.

Contrast that treatment with the service and support I've gotten for HSU subwoofers. It' s like night and day. They answer my questions promptly, write to me regularly and produce a great product. I've put 2 HSU VT-2's and one VTF-2 in systems the last year or so and do not hesitate one instant to recommend them not only for their superior product but their masterfull and humane service and support. This kind of loyalty you cannot buy... only earn.

So if Denon wants to take the short path to ruin, let them. I own a Denon DVD player and it's simply a rock solid and bullet proof piece of gear that's about 4 years old. Based upon my experience I'd use Denon in the future until they prove they no longer derserve my trust.

Da Worfster