Consider yourself lucky that you're not dealing with UPS. I sent an item that arrived, not just damaged, but destroyed beyond recognition (the recipient sent me a foto before he refused it). That UPS actually proceeded to deliver it is beyond belief, but it gets better. I filed a claim, got my money back and I sent the guy a second identical item for his trouble. They attempted to deliver only twice, to the wrong address (the recipient never saw them), and are now returning it to me, supposedly at "my expense."

Yes, I will be filing another claim for the shipping and the packing materials, and it better arrive back here in good shape.