Quote Originally Posted by markw
Odds are your headphone jack is driven from something other than your output stages, say an op amp or the like.

Since the hiss is there until you disconnect (not just mute) the speakers, odds are that you have a situation with the power amp stages, possibly in the power supply.

Now comes decision time. Sounds like they want $95 just to troubleshoot the unit and determine what is wrong. On top of that there's going to be the cost of repairs.

Before complaining about the price, consider that they are professionals and literally have to fix the unit before they can tell you what's wrong and give you an estimate. Consider also that a good tech went through a lot of training, probably has years of experience, and has to own some fairly sophisticated gear in order to do what he does.

Have you priced new receivers? They offer a lot more features and performance at much lower price points than ten years ago.
No complaints here about the service fees... I certainly understand their situation. Also, I believe the $95 inspection fee is credited toward the total repair bill, so if the total repair comes to $95, that is all we pay.

What made me hesitate was looking at some of the newer system, as you referred. It looks like we can get a H/K replacement for under $300. We primarily use the system for digital audio-in, coming from both our Mac Computer System and our Comcast Digital Cable Service. Any suggestions for models for us to look at?