Quote Originally Posted by mrhookup
When they answer the phone at our local Radio Shack they say:youve got questions; we have answers. If they were truthful they would say: not only don't we know the answers; we don't even understand the question!

Man, how things have changed! At the Lafayette store which I managed during my last four years with the company (Manhasset, New York), we all prided ourselves in knowing as much as we could about everything that we sold. If someone asked one of us a question we didn't know the answer to, our reponse was, "I don't know, but let me see if I can find someone who does." We may not always have been successful (after all, the Lafayette catalog carried over 65,000 different items!), but at least we tried.