Tannoy Mercury V4

[LeRoy]

I was at work when they arrived. I had my father sign for the delivery but he did not notice the damages until he got them inside and the UPS driver was already gone.

I did call UPS customer service but the rep said she could only file a damage report and that would initiate and investigation. The retailer that I bought them from has a 14 day return policy and once an RMA is issued I have 5 working days to get the return in their possession.

I have emailed the retailer to see how they want to handle this scenario as I don't want to be holding onto damaged goods courtesy of UPS. I did not think of asking for a return label from UPS so that's a great suggestion!