When we reno’d our kitchen we bought a Haier dishwasher. We were told by the sales man that it was as good as a high end Bosch or Miele for half the price. It worked great up until a few weeks ago when it stopped draining properly and the top rack started to stick.

The owner’s manual says that we have a 12 month full warranty and a 2-year limited warranty on the water system, which I assume would include the drain. The 12 months expired less than a month ago. Under the 2-year-limited, we would have to pay for the service call and the repair to the top rack, and Haier would pay for the parts to the drainage system (if new parts are even needed).

I called Haier and they looked up our model number and said that we only had a 12 month full warranty and it had expired. I explained that I had the manual with the warranty information in front of me and it said we had a 2-year-limited warranty.

Long story short, the customer (lack of) service rep explained that the North American manuals were translated from Chinese and sometimes they were wrong. I told her that’s not my fault; I had a warranty that said the parts were covered for two years. Were they going to honor it or not?

Not.

I was pissed, so out of principal I called the store where we bought the dishwasher to see if there was anything that they could do to help (we bought five appliances from them and it was their salesman that convinced us to buy the Haier dishwasher in the first place).

I calmly explained the situation to them and they are sending a repair company over and repairing the dishwasher at their expense as though it was still under the full warranty. I suspect that they will somehow charge it back to Haier, but that’s not my concern.

All the limited warranty covered was parts. It would have probably cost Haier next to nothing (or nothing, if no parts needed to be replaced) to honor that warranty. We would have had to pay for the labour and whatever the problem with the top rack is. Instead, they refused to honor the warranty that I had in writing. I will never buy another Haier product. And I’m telling everyone I know about this.

What a stupid way to do business.