Hello R-n-T!

Let's just hope that when your RX-V3800 arrives from 6AVE, that it would have been worth the wait. We all want to have the best Audio/Video experience we can possibly have and spend as little as we possibly can to have it. Don't get me wrong, saving $500.00 on this receiver is without a doubt, a substantial savings, but at what cost. Now obviously, If it wasn't for the DHL delivery guy dropping the package and not to mention denying it when confronted, you would be enjoying your new Yamaha! So 6AVE is not at fault yet, Let's just hope that the new 3800 is perfect when it arrives. Truthfully, I'm nervous for ya!
Like my Papa used to say..."It's not about the money, but it's about the money!" What I mean by that is no matter what you've spent on this receiver, 10 bucks or 10000 bucks, it's still your money and you want what you paid for. Just because they sold it for $1000.00 doesn't mean your customer service should be any less than the guy who spent $1499 for it. Whether or not that quote is relevant to your dilemma, I don't know...it just sounds cool!, but " the bitterness of poor quality remains long after the sweetness of cheap price is forgotten ..."! That's truly relevant to this experience you're having. Maybe not the product per se, but the order and delivery process is every bit as important as the actual product purchased! I wish you the best!