Frustrated with Harman Kardon!

[bjornb17]

I woke up this morning and when i turned on the FL8385, the mechanism that turns the carosel broke. Now it will just open and close and not spin. This was a brand new unit and is only about a week old Oh well, on to unit #5 or a refund.

[kexodusc]

WTF?? Do you live in a rocket ship or something? Is gravity different where you are?
This is ridiculous. I can't imagine the frustration you must be going through.
H/K must be thinking you're playing games with them by now (or they know how crappy their products are).
Evem Sony on it's worst day wouldn't give you the troubles you've had.
I'm speechless. I've never met anyone as unlucky as you bjornb17...don't know what else to say. I'll pray for you.

[bjornb17]

WTF?? Do you live in a rocket ship or something? Is gravity different where you are?
This is ridiculous. I can't imagine the frustration you must be going through.
H/K must be thinking you're playing games with them by now (or they know how crappy their products are).
Evem Sony on it's worst day wouldn't give you the troubles you've had.
I'm speechless. I've never met anyone as unlucky as you bjornb17...don't know what else to say. I'll pray for you.

Actually i live on the international space station. I'm not sure if i forgot to mention that

I am so tempted to pick up the unit right now and throw it out of my second-floor window, but that will hurt my chances of getting a refund. I'm at the point where i just want HK to refund my money for the FL8385 AND DVD22. I dont even care about getting an exchange anymore, even if its for a better unit. For the time being, BOTH of them are broken. What pieces of crap

As for H/K, i'm curious to know what they are thinking too. They have 1 main person that works in the customer service and for the past few months he's been asnwering atleast 1 email a week from me related to problems with HK units.

[GMichael]

Oh man that sucks. It's good that they don't just blow you off but come on. Enough is enough. What are they building these things out of?

[bjornb17]

Oh man that sucks. It's good that they don't just blow you off but come on. Enough is enough. What are they building these things out of?

I am actually curious about opening up the FL8385 to see what's inside

[GMichael]

I am actually curious about opening up the FL8385 to see what's inside

It's a camera. Once you get the top off it will snap your picture and say, "Kiss your warranty goodbye sucker."

[Eric Z]

Are you kidding me, Bjorn? It's actually a little humorous what you're going through- on my side, not yours obviously. Are you pulling our legs? Are you serious about all of this bad luck with HK. I have to ask since I've never heard anyting like this Seriously though, this makes me never want to buy an HK product EVER! Even though it sounds like their service is good since they are working with you. At this point, you must be ready to just say, **** it! I agree, I wouldn't even want an upgrade a couple steps above- especially since odds are it's going to malfunction!

Good luck!
Eric

[kexodusc]

And how did my reply get posted before your latest post?

[Geoffcin]

I woke up this morning and when i turned on the FL8385, the mechanism that turns the carosel broke. Now it will just open and close and not spin. This was a brand new unit and is only about a week old Oh well, on to unit #5 or a refund.

You should be working for Underwriter Labratories. (UL)