Circuitcity seem to have better customer service than Bestbuy.

[goatspeed]

I agree totally. Bestbuy's warranty service on 2 different occasions has left me wishing I hadn't bought it. Circuit City on the other hand was overly helpful in dealing with a laptop hardware issue on a laptop i warranted there.

I also agree on the knowledge of the folks working there. BB seems to hire younger folks, which is great..but they need to train them. I've always found the staff at CC more than knowledgable.

[PmR]

I agree totally. Bestbuy's warranty service on 2 different occasions has left me wishing I hadn't bought it. Circuit City on the other hand was overly helpful in dealing with a laptop hardware issue on a laptop i warranted there.

I also agree on the knowledge of the folks working there. BB seems to hire younger folks, which is great..but they need to train them. I've always found the staff at CC more than knowledgable.

I would agree with this totally. I just recently put in some orders for Ascend Acoustics CBM-170 and SVS 20-39 CS-+/Sampson1000 based on reviews here. But I also spent a good two weeks emailing the sales reps there talking about options for my system. They were all extremely knowledgeable, didn't try to sell me more than I needed and responded to every email within 24 hours. That's the type of customer service that tipped me in favour of online purchases with these two companies. That and an impressive set of reviews on this site.