Yes Music Direct redeemed themselves in my eyes. They are still very much customer focused and were apologetic that I had so much frustration in placing an order. They are going to give me the discount and free shipping. They do want my business and as I explained I do not have too many audio stores in an hours drive to purchase equipment. He spent a fair amount of time talking with me about audio and what is happening at Music Direct. The call and concern seemed genuine about retaining me as a customer. So I will continue to shop at Music Direct and trust this was a one time fluke.