I ordered a couple of business books from Amazon on Monday and they were shipped to my office on Tuesday. By yesterday afternoon, I hadn't received them which is unusually long. So I plugged in my tracking number and their records showed that the books had been delivered. On the Canada Post tracking site I could see that the books had been delivered and signed for on Wednesday morning. But the signature was no-one in our office.

I work in a small office tower with only about 8 businesses in the building. So I went to each office and asked if someone there had signed for my package in error. No-one had it.

Long story short...Canada Post was useless in trying to help me (no surprise there) and Amazon is replacing the books at their expense. No questions asked...I just told them that the books had been signed for but I had no idea where they were actually delivered to and Amazon offered to send out a new shipment which I should receive on Monday.

Now that's good service!