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Quote:
Originally Posted by jocko_nc
How do we possibly know what the return rate is on these things? The manufacturer just releases their confidential information? I don't think so. Whatever the failure rate is, I guarantee it is not what we are "told" it is.
On another thought, would MS possibly fudge the truth? Ha!
jocko
Actually, as a public company, there is a good chance that the info IS released. There are certain accounting rules that are used for returns/repairs and other such line items. Accounting class was a few years ago, but I am pretty sure about the reporting.
However, all repairs/returns may be lumped together so I don't know how easy it would be to seperate only 360 repairs/returns.
As far as "how would we know" I guess we can either choose to belive MS or not to belive MS. If you don't want to belive the #'s they are giving out, do your own research. It was a pretty hot topic on the 23-25 of November, but you don't hear squat about it now. And you would think that if there was a massive amount of failure after Christmas, it would be in the news now.
After all the 360 was the hottest game toy on the market for Christmas. Lets just be conservative and say 1/3 of the units sold were saved for the holiday, you would expect a similar report of failing units. However, there really isn't. I think that it was a heat issue, that is being addressed when a consumer calls MS for support.
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interesting. about 400K of 360s have been sold already and ms says there's a 3% faulty rate. i'm wondering how accurate that 3% actually is.
i think we all have to remember how poor customer service and poor quality of a product travel quite fast- you rarely hear of the positive experiences!
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