TigerDirect Ripoff-Beware

[HT BUFF]

I use to think that Tigerdirect was a great firm to deal with until I tried to return a $35 unopened DVI to HDMI cable that was shipped to my home, I waited on hold for 25
minutes for return procedures. When someone finally picked up the phone they said
"sure we'll take it back but there is a 15% restocking fee, they will not refund my $9
shipping cost + I would have to pay the $ cost to ship it back". My response"in otherwords
you are telling me to keep the cable" she responded "that is up to you".
Does anyone really "care" anymore, consumers be damned attitude from these massive
firms make me sick.No more purchases from these guys.

[drseid]

Did you buy the cable, or did they ship it to you in error? If you ordered it, then you *should* be on the hook for the inbound S&H charges (after all, they had to pay to ship it to you), and the return shipping costs to Tiger. The 15% restocking fee for the goods is a bit much, but it really is not that different from other companies in the industry...

Now if they shipped the cable to you in error, then I am completely in agreement with you.

---Dave

[jmnormand]

unfortunatly this is fairly standard fair for alot of retailers. even best buy will stick you with 15% restocking (though not on unopened). i am suprised they would charge a restock fee on unopened merchandice, and if you talk to the right people its likely you can avoid the restock fee. unfortunatly if you want the best prices you are genearly going to sacrifice customer service, but think of it this way all the money you will save in the long run with companies like tigerdirect will more than pay for the trade offs over places like circuit city and such. asuming of course you do your online shopin wisely.

[noddin0ff]

Nothing here seems out of the ordinary. Why should anyone be expected to be able to by things, have them shipped to you, and then return them for free? Return policies are for people who discover after a purchase that the product does not fit their needs or is defective. From what you've written it seems hard to make either argument in your case. You 'did' order a DVI to HDMI cable, yes? Return policies are not really for people who buy things they don't need. Restock fees are generally in place to cover the minor handling expenses and to create a modest barrier that keeps people from abusing return policies. Your out $5.25 plus shipping if you return it. You could sell it for more than that. This hardly seems worth a soapbox. But, that's just me.

[HT BUFF]

Nothing here seems out of the ordinary. Why should anyone be expected to be able to by things, have them shipped to you, and then return them for free? Return policies are for people who discover after a purchase that the product does not fit their needs or is defective. From what you've written it seems hard to make either argument in your case. You 'did' order a DVI to HDMI cable, yes? Return policies are not really for people who buy things they don't need. Restock fees are generally in place to cover the minor handling expenses and to create a modest barrier that keeps people from abusing return policies. Your out $5.25 plus shipping if you return it. You could sell it for more than that. This hardly seems worth a soapbox. But, that's just me.

Keep in mind I will be out $5.25 + shipping 2 ways=$23.25 on a $35 item, that is highway robbery.I am better off to sell the cable on E-bay, if I buy something @ Futureshop and
return it they give a full refund!!!
Get your bids ready boys!!!

[N. Abstentia]

You expect them to be able to take it back for FREE? You have no concept of business do you?

If you made your living by selling things and it cost you $10 to ship it to someone, then they wanted to return it because they changed their mind, would you give them a full refund PLUS their cost to send it back to you? Of course you wouldn't. Unless you're stupid.

[HT BUFF]

You expect them to be able to take it back for FREE? You have no concept of business do you?

If you made your living by selling things and it cost you $10 to ship it to someone, then they wanted to return it because they changed their mind, would you give them a full refund PLUS their cost to send it back to you? Of course you wouldn't. Unless you're stupid.

I do not expect them to take it back for free at all I just feel $18 shipping a bit much,
Netflix,Zip.ca etc offer FREE shipping to all DVD rental customers.
The last thing a customer wants is to be nickeled & dimed to death,Tigerdirect will lose so much business by beating the little guy for $20.
For your information I run a VERY successful business and I do know what it takes.
Who the hell do you think you are anyway? I thought forums were a place where people
could come and offer suggestions, comments etc without be exposed to lamebrains like you.

[bubbagump]

I've had good luck with Tiger Direct. I'd rate them with Newegg and Amazon for great prices and service. Returning this will cost Tiger Direct more than the cost of the part. A small restocking fee certainly isn't unreasonable. Personally, I'd just keep the cable and give it or sell it to someone you know that might need one and cut this firm a little slack.

[robert393]

I use to think that Tigerdirect was a great firm to deal with until I tried to return a $35 unopened DVI to HDMI cable that was shipped to my home, I waited on hold for 25
minutes for return procedures. When someone finally picked up the phone they said
"sure we'll take it back but there is a 15% restocking fee, they will not refund my $9
shipping cost + I would have to pay the $ cost to ship it back". My response"in otherwords
you are telling me to keep the cable" she responded "that is up to you".
Does anyone really "care" anymore, consumers be damned attitude from these massive
firms make me sick.No more purchases from these guys.

Another happy internet purchase story! Cheap Cheap Cheap..........sounds as if you got what you bargained for.

Robert