I just wanted to let everyone know about my experience with Sony Support.

My receiver broke a month or so ago (I posted about it here under "A fatal blow to my receiver" At first I took it to a local Sony approved guy, but he, after about two weeks, told me it was board that he couldn't replace. I had to come and pick it up and send it to the service center in Philly. Despite a mixup with their call center inwhich I had my wife try to drop it off in Philly on a saturday, but they were closed (She ended up being late to a baby shower), I sent the unit via ups to their regional service center on a tuesday. It is an ES receiver, so it was well within its 5 yr warranty. I called up last friday to find out if they had even bothered opening the box yet. The lady on the other end checked her documents, and said the package had already been fixed and shipped out to me. She even gave me the tracking number. It had just been delivered to my house!

Needless to say, I am very happy to have my reciever back again. I couldn't be happier with the way Sony handled the problem. In my opinion, a week is not a lot of time for a large company to fix a problem. The earliest they could have opened it was on friday, and they sent it back to me the following wednesday.