Magnolia will not make it
I just got a 63 sammy from Magnolia, got it home and the screen was cracked. Not really the stores fault but two weeks later I returned it back and got a new one from RC Willey with no problems and free delivery and setup. Magnolia wanted $150 delivery and $75 set up. I live 1hour from the store.
The problem with Magnolia was they were not willing to deliver the replacement (at no cost to me), did not have a replacement in stock, could not tell me when a replacement would be in, did not return my phone calls and really did not seem to care about the situation.
I had to convince the manager the right thing to do was to deliver a replacement but it took 15minutes on the phone to do that. I had to do the old "why I am buying from you, all the TV equipment is the same and the same price in the area, you will only stay in business by having superior service" He finally came around and agreed to deliver a replacement but after two weeks I cut my losses and went with another store.
any comments on how a "high end " store can stay in business is appreciated