gvyong
10-10-2004, 10:02 AM
Alpha Audio Pte Ltd.
1 Rochor Canal Road
#01-48 Sim Lim Square
Singapore 188504
If anyone is reading this and is considering purchasing hi-fi components in Singapore, I would advise them to exercise caution if they wish to purchase from ALPHA AUDIO. They claim that defective items could be returned within 7 days for a 1-to-1 exchange. What turned out in my case was I wanted an exchange for an item I bought which had a dent out-of-the-box. When I brought it back the next day, they refused to take it and claimed I had damaged it--so much for their return policy. To me, that is totally unethical. I have already filed a report with the Consumer Association of Singapore and am considering litigation against this retailer. Well, fortunately my other HT components are working fine for three months now, but I have no doubt that had the same scenario occurred, they would also say I broke it. :mad:
Singapore is a great place for deals, but you do have to be careful because some retailers give lip service to defective product returns.
1 Rochor Canal Road
#01-48 Sim Lim Square
Singapore 188504
If anyone is reading this and is considering purchasing hi-fi components in Singapore, I would advise them to exercise caution if they wish to purchase from ALPHA AUDIO. They claim that defective items could be returned within 7 days for a 1-to-1 exchange. What turned out in my case was I wanted an exchange for an item I bought which had a dent out-of-the-box. When I brought it back the next day, they refused to take it and claimed I had damaged it--so much for their return policy. To me, that is totally unethical. I have already filed a report with the Consumer Association of Singapore and am considering litigation against this retailer. Well, fortunately my other HT components are working fine for three months now, but I have no doubt that had the same scenario occurred, they would also say I broke it. :mad:
Singapore is a great place for deals, but you do have to be careful because some retailers give lip service to defective product returns.