RoyY51
03-15-2016, 06:07 PM
I am posting this to tell you about the best customer service experience that I've ever had.
Last week I contacted Oppo Electronics in Menlo Park CA, regarding a problem that I was having with my BDP-83. The tray ejection was getting increasingly problematic: it would never open on the first attempt, rarely on the second, but usually on the third...and it was getting increasingly finicky. I also explained that I was the second owner, had bought it on ebay 3 years ago, and was only hoping that they would agree to repair it, with me (of course) paying for those repairs as well as shipping both ways. Their response floored me!
They told me that if I would ship it to them, they would repair it, clean it, upgrade the firmware to the latest revisions, and ship it back to me...all at NO CHARGE!
Who does that?
Oppo has exceeded my every expectation, and has earned a customer for life! BTW, they received my unit on Monday afternoon, repaired it, and are shipping it back tomorrow! That's some crazy turn-around time!
You just don't find caring, honorable companies like this anymore. You always hear about how great their products are...to that I can now add that their customer service is also World-Class!
Last week I contacted Oppo Electronics in Menlo Park CA, regarding a problem that I was having with my BDP-83. The tray ejection was getting increasingly problematic: it would never open on the first attempt, rarely on the second, but usually on the third...and it was getting increasingly finicky. I also explained that I was the second owner, had bought it on ebay 3 years ago, and was only hoping that they would agree to repair it, with me (of course) paying for those repairs as well as shipping both ways. Their response floored me!
They told me that if I would ship it to them, they would repair it, clean it, upgrade the firmware to the latest revisions, and ship it back to me...all at NO CHARGE!
Who does that?
Oppo has exceeded my every expectation, and has earned a customer for life! BTW, they received my unit on Monday afternoon, repaired it, and are shipping it back tomorrow! That's some crazy turn-around time!
You just don't find caring, honorable companies like this anymore. You always hear about how great their products are...to that I can now add that their customer service is also World-Class!