PeruvianSkies
04-24-2007, 04:32 PM
Today, I made my dreaded visit to the local CompUSA store. I knew it was a mistake walking through the front doors, but I did mainly because I get a business discount there. I was looking for a set of speakers for my computer, nothing fancy, just something that would get decent sound. So I went.
Upon arrival I took a look around at the various models they had on the shelf, walked over to the Apple area and saw a Harman/Kardon set that looked spiffy. The Apple Rep asked if I needed help and I asked him if they had those speakers in the box or if that was the last one. He said there were more on the other side of the store, so I made my way over and found them on the shelf. I didn't see any in a nearby box, so I went back over and asked if he could tell me if there were any in a box. He was helpful, but I could tell that he was doing stuff that was out of his Apple responsibilites. He told me that was the last 2 in the store, but that I should get one of the 'comp' guys to help me further. So I walked around and saw some of the Red Shirt people walking around aimlessly. They were apparently tied up with the 2 customers in the store.
So I took some time and waited for someone to become available. Nothing. I saw some CompUSA workers that were not in uniform walking around as well, but didn't bother them because I didn't know if they were customer service people or not. So I waited some more, then walked over to the customer service desk and no one was there. I waited and then noticed that there were customers waiting at the business desk as well as the service desk. I was in no mood to wait around, which I have done in the past and it takes FOREVER. So I left.
I get so frustrated walking into this store. It's unbelievable how incompetant they are. They seem like they are 'bothered' by customers and it's a shame because this same thing seems to be happening at other stores as well. I had the same similar experience in Circuit City, which is where I ended up after CompUSA and I did buy speakers there, but guess what...they were NOT the price that they said on the shelf. Arrgg. So I had to walk back and forth and show the salespeople the signs, etc etc. What a nightmare.
Upon arrival I took a look around at the various models they had on the shelf, walked over to the Apple area and saw a Harman/Kardon set that looked spiffy. The Apple Rep asked if I needed help and I asked him if they had those speakers in the box or if that was the last one. He said there were more on the other side of the store, so I made my way over and found them on the shelf. I didn't see any in a nearby box, so I went back over and asked if he could tell me if there were any in a box. He was helpful, but I could tell that he was doing stuff that was out of his Apple responsibilites. He told me that was the last 2 in the store, but that I should get one of the 'comp' guys to help me further. So I walked around and saw some of the Red Shirt people walking around aimlessly. They were apparently tied up with the 2 customers in the store.
So I took some time and waited for someone to become available. Nothing. I saw some CompUSA workers that were not in uniform walking around as well, but didn't bother them because I didn't know if they were customer service people or not. So I waited some more, then walked over to the customer service desk and no one was there. I waited and then noticed that there were customers waiting at the business desk as well as the service desk. I was in no mood to wait around, which I have done in the past and it takes FOREVER. So I left.
I get so frustrated walking into this store. It's unbelievable how incompetant they are. They seem like they are 'bothered' by customers and it's a shame because this same thing seems to be happening at other stores as well. I had the same similar experience in Circuit City, which is where I ended up after CompUSA and I did buy speakers there, but guess what...they were NOT the price that they said on the shelf. Arrgg. So I had to walk back and forth and show the salespeople the signs, etc etc. What a nightmare.